Shipping & Returns Policy
Last Updated: October 2025
Website: https://breezestory.top
Company Name: breezestory
Address: 3659 C Street, Bronx, NY 10454, USA
Email: connect@breezestory.top
Phone: +1 508-384-7143
Working Hours: 9:00 AM – 9:00 PM
1. Shipping Information
We are proud to offer worldwide shipping from our warehouses to most countries and regions.
All orders are processed during our working hours and shipped as quickly as possible.
Processing Time
- Orders are typically processed within 1–3 business days after payment confirmation.
- During holidays or peak seasons, processing time may take up to 5 business days.
- Once your order has been shipped, you will receive a confirmation email with a tracking number.
Shipping Time (Estimated)
| Region | Estimated Delivery Time |
|---|---|
| United States | 7–15 business days |
| Europe | 8–18 business days |
| Canada & Australia | 10–20 business days |
| Asia | 7–15 business days |
| Other Regions | 15–25 business days |
Please note: Delivery times are estimates and may vary due to customs inspections, logistics delays, or unforeseen circumstances beyond our control.
Shipping Methods
We work with reliable international logistics providers such as USPS, DHL, FedEx, and local postal partners to ensure safe and timely delivery.
Shipping Fees
- Standard shipping is free on most orders (depending on promotions).
- Expedited or express shipping options may incur additional fees, displayed at checkout.
2. Order Tracking
Once your order has been shipped, you will receive an email containing the tracking number and a link to track your shipment online.
If you do not receive this email within 5 business days, please contact us at connect@breezestory.top.
3. Customs Duties & Taxes
International orders may be subject to customs fees, import taxes, and duties imposed by your local customs authority.
These charges are not included in the product price or shipping fee and are the responsibility of the customer.
We are not responsible for delays caused by customs clearance procedures.
4. Incorrect or Incomplete Address
Please ensure that all shipping details are accurate and complete before submitting your order.
If a package is returned due to an incorrect or incomplete address, additional reshipping fees may apply.
We are not responsible for orders lost due to incorrect shipping information provided by the customer.
5. Order Cancellation
Orders may be canceled within 12 hours after placement if they have not yet been processed or shipped.
Once your order has been processed or shipped, cancellation is no longer possible.
To request a cancellation, please contact us immediately at connect@breezestory.top.
6. Return & Refund Policy
Your satisfaction is very important to us.
If you are not completely satisfied with your purchase, you may request a return or exchange in accordance with the following conditions:
Eligibility for Returns
To qualify for a return:
- The item must be unused, undamaged, and in its original packaging.
- The return request must be submitted within 14 days of delivery.
- Proof of purchase (order number, invoice, or receipt) must be provided.
Non-Returnable Items
We cannot accept returns for:
- Items marked as “Final Sale” or “Clearance”
- Custom-made or personalized products
- Gift cards or downloadable digital items
- Items damaged due to customer mishandling
Return Process
- Contact our support team at connect@breezestory.top with your order details and reason for return.
- Our team will review your request and provide a return authorization if approved.
- Ship the item back to our designated return address (provided via email).
- Once the returned item is received and inspected, we will process your refund or exchange within 5–10 business days.
Please note: Return shipping costs are the responsibility of the customer unless the item was received damaged, defective, or incorrect.
7. Damaged or Defective Products
If you receive a damaged or defective product, please contact us within 7 days of delivery.
Provide photos or videos as proof of the issue.
We will arrange a replacement or full refund at no extra cost.
8. Refund Processing
Approved refunds will be credited to your original method of payment within 5–10 business days, depending on your bank or payment provider.
If you do not receive your refund after this period, please contact your payment provider first, then reach out to us for assistance.
9. Late or Missing Refunds
If you haven’t received a refund yet:
- Recheck your bank account.
- Contact your credit card company (processing time varies).
- Contact your bank (it may take time before your refund is posted).
If you’ve done all of this and still have not received your refund, please contact us at connect@breezestory.top.
10. Exchange Policy
We only replace items if they are defective, damaged, or the wrong item was shipped.
If you need an exchange for the same product, please email connect@breezestory.top with your order details and product photos.
11. Contact Us
If you have any questions about our Shipping or Returns Policy, please contact us:
breezestory
📍 3659 C Street, Bronx, NY 10454, USA
📞 +1 508-384-7143
📧 connect@breezestory.top
🕘 Working Hours: 9:00 AM – 9:00 PM